- A flat rate of $7 will be charged for all NZ Shipping
- Estimated delivery is 2-5 working days from confirmation of order
- Goods are delivered Monday – Friday
- Please note we are unable to deliver to P.O. Boxes as we use a Courier service
- Shipping to all parts of Australia, including P.O. Boxes and rural locations are charged a flat rate of $15 (NZD) - this is an untracked service & takes up to 3-10 days from dispatch
- Packages are sent on a non-tracked, non-insured delivery service and take up to 3-10 days from being dispatched. If you have special instructions for delivery (or where to leave) please leave us notes in the order comments when checking out.
- Please note, LULU AVARCAS are not liable for any customs or import duties that could arise
Please choose carefully no returns/exchanges on sale or reduced priced items.
It is important to us you are happy with your purchase from Lulu Avarcas. You may return your item within 14 days of purchase for a refund of the purchase price less shipping costs or exchange for a product of the same value.
- Items must be unworn and in original condition.
- Please fill out our simple Returns Form, attached at the bottom of this page.
- Please email us at firstname.lastname@example.org for return details or return to 6/22 Hull Rd, Mount Maunganui, 3116
- Shipping charges are not reimbursed for returned purchases.
- Return postage is covered by you, but you won’t be charged for shipping again to exchange your order for a different style or size.
- If we cannot provide you with an exchange due to stock levels you will be automatically issued with a full refund. All refunds are processed via the original method of payment.
- We are unable to accept returned items which have been worn or damaged after purchase, so please try your Lulu's on inside on a carpeted surface when you initially receive them.
Please choose carefully, we do not provide exchanges or refunds on sale and reduced price items.
3 MONTH MANUFACTURING FAULT WARRANTY
Please understand that although Lulu Avarcas are very durable they like most leather shoes are not designed to last forever.
Our handmade Lulu Avarca sandals are covered by a 3 month warranty period for issues deemed to be a manufacturing fault. If a repair is not possible for the manufacturing fault a replacement will be offered. Any damage to the sandals outside of the warranty period will not be deemed as a manufacturing